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I have been looking at Omnichannel and there is one thing I can't figure out - can it push a reopened Case back to the Case Owner/Agent?

So for example the Agent gets the new Case pushed to them via Omnichannel and closes it. If the end user/client reopens the Case we would like Omnichannel to push it back (open it the Agent's console) much like it did initially when it was first assigned/pushed to the Agent.

  • Did you ever figure this one out? – Luke Higgins Nov 2 '16 at 18:54

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