I know that there is a web to lead form I can create to do something similar, but is there an easy way to get the inbound email address which can be monitored and the data from the email can be attached to a field in a custom object?
In short
User emails ---> salesforce@customemail.com --> pick the content in the email body --> store it in account's description field
The whole idea is that the EMT's do not want to log into SF to update a description field and all they want to do is something similar to what approval process have. Email approve, reject and the status is updated on the approval process Thanks in advance for any pointers