I am not able to reset my password. It takes me to the security challenge screen, I enter the right answer. Then, it takes me to the login screen and prompts me to enter the password. It is not allowing my to reset the password.
If my administrator tries to reset the password, I get this message:
Your administrator has reset your password. However, your password cannot be reset at this time.
If you have any questions, please contact the salesforce.com administrator for your company.