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We are noticing for some days now that the emails sent by Salesforce are ending up in Spam folder of our customers.

I have read lot of blog posts / forums regarding this but could not reach a definitive conclusion.

Wanted to ask whether using a relay would solve that issue ? (Google Apps for Business, Mandrill by MailChimp etc)

Cheers

2 Answers 2

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Make sure you have enabled "Email Security Compliance" as shown in image to identify the email authenticity:

enter image description here

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  • already enabled.
    – redfox88
    Jul 29, 2015 at 23:07
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It could very well be your organization spam filter stamping a high value or tagging the message as spam based on the content or configuration change in your spam filters. If this is only recent behaviour then I would also suspect if the organization wide spam filter system itself has changed there by introducing new filter settings. I am sure you have seen this: https://www.salesforce.com/blog/2015/02/5-mistakes-that-will-send-you-to-the-spam-folder.html

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    not worried about emails coming to us (our organisation users) but the emails going to Leads / Contacts (externals) sometimes are ending up as spam in GMail / Hotmail etc.
    – redfox88
    Jul 29, 2015 at 23:08

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