When I call the method refreshPrimaryTabById is the highlight panel supposed to refresh too?

I'm not able to figuring out why it doesn't refresh while the primary tab does.

1 Answer 1


Basically my problem was this:

  1. I open a Case as a sub tab of an Account record
  2. Highlight panel opens with some Accounts fields
  3. Click Edit button on Case detail
  4. view Edit button send the sub tab to a custom VF page to edit Case fields
  5. Click Save button on VF page to store Case data
  6. Before the VF page unload, i call from javascript the function to refresh the primary tab. That's because when i save a Case the controller action executed modify also some fields on the Account record
  7. If i click on the Deatil subtab of the Account record i can see the fields correctly updated.
  8. but the same field on the highlight panel shows the old value!

This is the best way i found to reproduce the standard experience with Service Console.

<apex:page standardController="Case" extensions="Case_extension" tabStyle="Case">

<script src="/support/console/34.0/integration.js" type="text/javascript"></script>
<script type="text/javascript">

        var j$ = jQuery.noConflict();
        j$(document).ready(function() {
            console.log('getting primary tab id');
            console.log('getting current subtab id');

         *   Called when user press "Salva" button.
         *   If page was loaded in console close and open current primary tab
         *   to refresh Account indicators, righside and leftside bar
        function setBeforeUnloadEvent() {
            window.onbeforeunload = function(e) {
                if (sforce.console.isInConsole() && '{!Case.Id}') {
                    //First find the ID of the current tab to close it

        function refreshTabsAfterSave () {
            console.log('getting link');
            sforce.console.getTabLink(sforce.console.TabLink.PARENT_AND_CHILDREN, currentPrimaryTabId, refreshPrimaryTab);

        var refreshPrimaryTab = function refreshPrimaryTab (res) {
            console.log('tab link is: ', res);

            sforce.console.openConsoleUrl(currentPrimaryTabId, res.tabLink, true, [], [], afterRefresh);

        var currentSubTabId; // set on page load
        var currentPrimaryTabId; // set on page load

        var getPrimaryTabId = function getPrimaryTabId (result) {
            console.log('primary tab id is: ', result.id);
            currentPrimaryTabId = result.id;

        var getSubtabId = function getSubtabId (result) {
            console.log('sub tab id is: ', result.id);
            currentSubTabId = result.id;

        var afterRefresh = function afterRefresh (res) {
            console.log('after refresh, get enclosing tab');

        var getEnclosingTab = function getEnclosingTab (res) {
            console.log('enclosing tab is: ', res.id);


      <apex:commandButton value="Save" action="{!customSave}" onclick="setBeforeUnloadEvent()"  />

   <!--- all your page code --->

Hope this will be useful to you ;)

  • Hi, Sub tab is closed first. The "afterRefresh" is happening first then openConsoleURL is happening, the sub tab which i opened was a VF page in my case, Once the primary tab refreshes , the VF Page is reopened again via OpenConsoleURL. The primary tab is refreshing fine. I would like to know how to prevent Sub tab from opening again. TIA
    – AjaySFDC
    Jan 6, 2016 at 9:21
  • With this work around is not possible :( This is because with openConsoleUrl you are "refreshing" the state of primary tab that consequently refresh also the subtab.
    – Marco
    Jan 7, 2016 at 18:04
  • Is it possible to Close the subtab after page has been loaded fully and refresh had happened ? Bcoz this wud resolve my issue .. I tried alot of things like SetTimeout , Closetab() focussedsubtab() functions etc. But it din work for me :/
    – AjaySFDC
    Jan 11, 2016 at 17:46

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