When we're adding case to salesforce using outlook tool and it's creating case perfectly to the queue but it is not giving/prompting any email notification when case is being added using same configuration.
Here's some points I've figured out:
- Email notification setting is set to send email when it hits assignment rule.
- Outlook configuration doesn't allow to save settings without assigning user/queue as case owner.
- Regardless of case record type, if case owner is already assigned, it won't assign case owner again.
Is there any work around to notify queue on case arrival using salesforce for outlook configuration without using custom trigger?