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Summary

Using the Tooling API to query a workflowalert with a fullname more than 80 characters will result in an error similar to the following:

ERROR:- UNKNOWN_EXCEPTION: An unexpected error occurred. Please include this ErrorId if you contact support: 922686058-1997209 (-435199921)

The fullname is comprised of three pieces. The object API name followed by a period and then the API name of the workflow alert. For example, "Account.my_workflowalert" or "my_object__c.my_workflowalert".

Steps to Reproduce

If the combined length of the three components is more than 80 characters the issue will be demonstrated.

1) Working Create an Email Alert on Account with the following name: email_alert_72_678901234567890123456789012345678901234567890123456789012

Execute the following REST API query /services/data/v33.0/tooling/query?q=select+id,fullname+from+workflowalert

This succeeds as "Account.email_alert_72_678901234567890123456789012345678901234567890123456789012" is <= 80 characters in length (7 + 1 + 72)

2) Not working Create an Email Alert on Account with the following name: email_alert_73_6789012345678901234567890123456789012345678901234567890123

Execute the following REST API query /services/data/v33.0/tooling/query?q=select+id,fullname+from+workflowalert

This fails as "Account.email_alert_73_6789012345678901234567890123456789012345678901234567890123" is > 80 characters in length (7 + 1 + 73)

[ { "message" : "An unexpected error occurred. Please include this ErrorId if you contact support: 1482607886-48495 (-435199921)", "errorCode" : "UNKNOWN_EXCEPTION" } ]

2

Salesforce support confirmed that this is indeed a bug and their Research & Development team is working on this case and the matter is under our observation. Here is the Known Issue record for this Bug : https://success.salesforce.com/issues_view?id=a1p300000008YNBAA2

Workaround (until salesforce releases a fix)

The only way for this to function is not query the fullname for for records with a fullname of length > 80. This can be done by either not querying the fullname field or excluding the problematic entries by ID.

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