When Partner Portal users send email, unlike 'internal' users, an EmailMessages record is not created. While the text of the email is saved as an activity, there is only a text reference to the name of any attachments sent, the actual files are not saved.

This is a feature of Partner Portal.

While we can instruct users to upload the email attachments to a related record, this is not acceptable for audit and compliance.

Has anyone been able to resolve this issue?


Attachments from portal user emails are not stored apparently due to storage constraints.

Please see: http://boards.developerforce.com/t5/Visualforce-Development/Attachment-used-in-email-template-is-not-saved/m-p/282313#M35952

Possible workaround using APEX: http://boards.developerforce.com/t5/Visualforce-Development/Emailing-an-attachment/td-p/478097

  • 1
    I agree with the assessment, this restriction could be worked around via custom code although it would be a bit of work. – jkraybill Mar 13 '13 at 5:05

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