I am currently setting up email handling using Email2Case, when I click on "reply" in my email related list on Case I would want the field "TO" populated with the email address of the original sender of the email (the one that sent in and created the case, seen in the "SuppliedEmail" field on Case. If this is not possible I would at the very least have the "TO" field populated with the Account/Contact email address that is connected to the Case. I have read the help article, but it still does not work for me. Both the Account and the Contact have the same Email and are connected to the Case, still the "TO" field is empty. Is there something I am missing here?
I am first of all looking for a standard solution to this but also interested in custom solution for the email related list.