I'm upserting Cases by Command-Line. I need to insert the content of the field "Internal Comments" that actually is not exactly a field of Case (but instead of the object CaseComments). When I create the mapping the system obviously doesn't recognize the field.

Is there a way to map the Internal Comments directly by command-line without writing any additional code?

  • 1
    You have to insert the cases first, then the comments. – Eric Jun 30 '15 at 16:32

Inside the object Case you can find the "Internal Comments" field, but if you use the corresponding API name ("Comments") you find out that you cannot use that field. The reason is simple: that is not a field. Internal Comments refers to an object called CaseComments. So, as Eric suggests, you should first insert the Cases and then adding the Comments.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.