4

Is there a way i can see all sent and received emails (related to a Case) in its "Activity History"

Email-to-Case shows everything in Email related list. "Activity History" only shows the sent emails.

Email-to-Salesforce seems impractical for this scenario.

From what i understand, "Activity History" is a readonly object, so i doubt i can mess around with it through some code (like create an "ActivityHistory" record for every received email).

Any suggestions? Is it possible?

2 Answers 2

3

ActivityHistory is nothing more than either a Task or an Event record with a closed status. You could write a trigger on EmailMessage and create a closed Task or an Event with the incoming email body.

1
  • Is there a sample code?
    – efirat
    Aug 7, 2018 at 11:24
2

Thanks Bachovski ... so this is how i did it - while setting up a routing address for Email-to-Case, i checked the box of "Create task" with Status as "Complete". So any received email creates a closed task, and now it shows in ActivityHistory

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .