A user recently started getting the following error when using Salesforce.com Office Edition Word add-in to try and open (and subsequently edit) a mail merge template:

An internal server error has occured while processing your request.

Url: https://www.salesforce.com/services/Soap/c/2.5

I noticed there is a single question on the community page detailing the same question recently, but without an answer. Has anyone else experienced this?

  • The number is API version, I've never heard about a fractional though. Can you try inspecting the Visual Basic code behind the plugin? Try to find this URL and change to "26.0" for example. – eyescream Feb 5 '13 at 19:57
  • I actually just got word that the issue was a password issue (missing security token). Sometimes I forget to test the easiest solution first. – Michael Welburn Feb 5 '13 at 20:09
  • Eh, same here ;) Please consider answering the question yourself & marking as accepted? That way it'll go off the radar. – eyescream Feb 5 '13 at 22:10

The answer in this particular case was the user forgetting to append their security token to their password :)

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