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if i dont meet the requirements of the online proctoring 401 developer exam at the scheduled time , my exam can be rescheduled or cancelled. If i cancel it, how much of my amount ll be refunded?

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Please open a case with certification support

http://certification.salesforce.com/open-a-case

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This would help you:

Onsite Proctoring Reschedule & Cancellation Policy: If your exam is scheduled at a testing center, you can reschedule or cancel your exam without incurring an additional fee as long as it is 72 hours in advance of the scheduled start time of your exam. Please note that 72 hours is not 3 business days; it is 72 hours prior to the scheduled exam start time.

Reschedules and cancellations prior to 72 hours can be completed through your test taker account in Webassessor (instructions provided below).

To reschedule or cancel within 72 hours of your scheduled exam start time, you will be charged a $75 fee. You will not be able to complete this through your test taker account. Please open a case with the Salesforce Certification team if you need to reschedule or cancel within 72 hours.

If you do not complete the exam at the scheduled time and did not contact the Salesforce Certification team in advance, you will be considered a no-show and charged the full exam fee.

Online Proctoring Reschedule & Cancellation Policy: If your exam is scheduled as online proctored, you can reschedule or cancel your exam before your scheduled start time without incurring a fee. Reschedules can be completed through your test taker account in Webassessor (instructions provided below). Cancellations cannot be completed through your test taker account; to request a cancellation, open a case with the Salesforce Certification team.

If you do not complete the exam at the scheduled time and did not contact the Salesforce Certification team in advance, you will be charged the full exam fee.

How to Cancel or Reschedule Your Exam: Log in to your test taker account in Webassessor at http://www.webassessor.com/salesforce. Locate the Scheduled Exams section and click on the Details link next to your scheduled exam. From this exam details page, the Reschedule and Cancel buttons will be available. If your exam is scheduled at an onsite testing center, and you are within 72 hours of your exam start time, the Reschedule or Cancel button will not be available. You will need to open a case with the Salesforce Certification team, as $75 fee must be processed in order to cancel or reschedule. This fee does not apply to online proctored exams. If you need to cancel an online proctored exam, the Cancel button will not be available. Please open a case with the Salesforce Certification team. There is no fee to cancel an online proctored exam before its scheduled start time. To reschedule your exam, select the Reschedule button and follow the prompts. To cancel your exam, select the Cancel button and follow the prompts. If you cancel an upcoming exam, you will receive a refund for any fees you paid for the exam. If you paid with a voucher or coupon code, please open a case with the Salesforce Certification team to request a replacement (if eligible). Exceptions to our Cancellation and Rescheduling Policy:

Exceptions to the exam cancellation and rescheduling policy are listed below. You will need to Open a Case with Salesforce Certification team for assistance if you meet one of these conditions. Supporting documentation is required for these exceptions (i.e., doctor’s note, funeral note, etc.).

  • Inclement weather prevents travel to the testing location
  • Death in the immediate family
  • Hospitalization

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  • I already knew these information . I just precisely need to know how much of my amount will be refunded ? – user20539 Jun 23 '15 at 10:17

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