Greetings and thanks for the read!
Have a sites community template where I wish to prevent users from contacting support ( i.e. creating a case)
For authenticated community users they receive the correct error message ( user does not have access to create a case - this is correct )
For unauthenticated users they receive the following message ( web-toCase must be enabled and configured )
If one turns on web-to-Case then the unauthenticated user can complete the case submission form but it appears that it doesn't create the case ( incorrect behavior. ) This user does not have system permission to create cases. Turning off web-to-case gets me back to this cryptic message.
Has anyone seen this or know how to get a proper error message.. This feels like a sf.com bug.