I just came across this stange warning in the Service Cloud Console. When I try to send an email to a customer from the case feed email publisher I get following warning:

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It's not affected by the contacts you select so it has to do with the accountn that is set on the case. I have been trying to find out what triggers this but I can't seem to find any documentation about it.

Anyone who can explain this warning and how it's triggered?

Thanks! Lieven

1 Answer 1


I'm guessing it's because the EmailOptOut field on the contact is checked?

  • Actually, that is a correct answer. Jun 23, 2015 at 11:37
  • It's indeed the correct answer. We had a workflow that was flagging that checkbox when our contact was end dated. Removing the flag did indeed remove the warning. Thanks for your help! Jun 23, 2015 at 11:48

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