We have rolled out Live Agent for Service Cloud Console and are having some intermittent problems.
Sometimes we will get an "insufficient privileges" error upon accepting a chat. Other times a chat will get missed and it isn't clear why. And yet other times chats will be dropped in mid-chat. This happens 25-50% of the time, which is enough to make Live Agent for Service Cloud Console too unreliable for production use.
We have worked with salesforce support on this. There are some known issues related to not switching tabs while the Service Cloud Console is open. We are following these guidelines, but are still having these problems.
I'm curious if others are experiencing these problems as well. If so, any ideas on how to fix them?