I have a scenario with n groups. Each group has: - a coordinator viewing all the cases managed by his group; - the simple users viewing their own cases.
The "problem" is that there exists an n+1-th group with the same features but with a difference: the users of this group are able to see all the cases.
I have prepared Dashboards including Cases-Status, Cases-Priority, and so on. Everything works because when the specific user enters in his home he sees the Cases he is interested in.
Again, the problem is for the users of the last group. They can see all the Cases, so their Dashboards are related to all the Cases, but they are interested to see only their Cases in their Dashboard.
Summarizing: a group of users can see all the Cases, but in the Dashboard I want let they seeing only their Cases. Do you know a solution without work-arounds? Could the Case teams be useful?