When I view a Case record, the Emails related list looks like this: https://i.stack.imgur.com/bis5Z.png

Is it possible to have more of the email message shown instead of just one line? I'm fine with the height of the entire row increasing.

1 Answer 1


Unfortunately, you cannot customize the Email related list on Cases. Try removing then adding a Email related list to a Case page layout and you'll see what I mean.

Basically your only other option would be to implement a VF page either as a inline related list or as a detail page for the Case record. One other thing you could try (very much unsupported) is injecting javascript via a home page component to modify the DOM of the email related list to change the column widths.

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