I'm trying around with the new duplicate management functionality and am coming across something that seems counter-intuitive. We have two record types for contact and I set up a duplicate rule so that it only runs when we're creating/editing contacts for "Record Type 1". Here's the issue:

Although the duplicate rules don't run when creating/editing a contact from "Record Type 2", I can't stop the system from looking at "Record Type 2" contacts when creating "Record Type 1" contacts. If someone is creating a contact of "Record Type 1", it also searches for duplicates from within "Record Type 2".

Any one has any suggestion here?


This feature is enhanced with spring 15 release so also go throgh those changes and I think there is something wrong in your ''duplicate rules'' follow this link for further help https://www.youtube.com/watch?v=tCFvif4Iipo

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