I am having an issue with getting my email alerts to work. i have got them to work however they only work upon creating and editing.
I have created a custom object with a custom field called Bureaux date. I have added a workflow with this formula criteria:
Bureaux_Release_Date__c = Today()+14 . i have created two workflows that are the same however one with Time-Dependent Workflow Actions and one with an Immediate Workflow Actions
which should send us an email update 14 days before the bureaux date, however it only sends out an email if we create a record with a 14 day gap to the bureaux date.
we have an professional edition license.