Sorry in advance for the low grade of technicality that I can provide with this question, but I do not know SalesForce at all and the person leading me through this question has not a technical profile.
Jenny works in a company which uses SalesForce as CRM system. She has overwritten some data into the
LEADS tab (running a mass update, specifically she gave an
.xlsx file containing the data to write, and the SysAdmin has inserted them into the system via the
However, she shouldn't have done this modification and the previous data seem now to be lost.
As of my imagination, once they have sent the
UPDATE request to the database the old data have been deleted. However, looking a bit into the web (and again, I'm sorry but I really do not know SalesForce) it seems there are some recovery actions.
Reading at the above test case (please do not hesitate to ask additional questions if needed, we'll be glad to provide you with more info as much as possible), what are the actions you would think about in order to recover the data she has overwritten (if possible)?