I setup a developer org to test Case Feeds. When I try and edit a profile, I cannot see the 'Use Case Feed' option under General Permissions. How can I get access to that permission?
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According to the SF Help:
Case Feed is automatically enabled and assigned to all standard profiles in Salesforce organizations created after the Winter ’14 release. To disable Case Feed on a profile, deselect Use Case Feed.
answered May 27 '15 at 21:39
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Before the "Use Case Feed" checkbox is available on the Profile, make sure you do the following:
Enable Feed Tracking on the Case object
Setup > Chatter > Feed Tracking > Cases > √
Activate Feed Actions/Items in Support Settings
Setup > Cases > Support Settings > Enable Case Feed Actions and Feed Items √
