I want to enable access of salesforce knowledge articles to user having license "Salesforce" and profile "Standard user". I have created permission set for "Salesforce" license and given app permissions that are necessary to access the knowledge articles tab, also did data category visibility setting(All)and object setting(visible for Knowledge object).But still I am unable to access knowledge tab and the the articles from the article management tab. Can anyone help to figure this out?Thanks in advance.

  • Did you check if the Knowledge User checkbox was set to true on the User record? – Robin De Bondt May 26 '15 at 12:18
  • Yes, It is checked already.On R & D basis, I cloned standard user profile and created same kind of permission set for user having this "Cloned std user" profile.So I am able to read the articles after logging in by that user. But I am not getting why it is not working for permission set on "Standard user" profile of salesforce license. – swara kharabe May 26 '15 at 14:13

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.