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When liveagent chat is started by liveagent.startChatWithWindow without specifying userId - Custom Chat Page is used (ok), but when userId is specified - Custom Chat Page is ignored and default chat page is used (not ok).

so, what is wrong? i want to specify userId and use Custom Chat Page.

http://www.salesforce.com/us/developer/docs/live_agent_dev/index_Left.htm#StartTopic=Content/live_agent_launching_chat_request_API_startChatWithWindow.htm

  • Hi Anastasia. I have noticed your question has been ignored until now (as ALL the questions I have on the Liveagent). Have you found a solution at the end? – Andrea Ianni ௫ Sep 8 '15 at 14:33
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This is a bug that will be fixed in the Spring '16 release.

  • Now is this bug fixed? I always have this issue. Thanks – Mario Luceri Mar 4 '16 at 10:28
  • Keenan, any references ? – Samuel De Rycke Mar 4 '16 at 11:12

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