When liveagent chat is started by liveagent.startChatWithWindow without specifying userId - Custom Chat Page is used (ok), but when userId is specified - Custom Chat Page is ignored and default chat page is used (not ok).

so, what is wrong? i want to specify userId and use Custom Chat Page.


  • Hi Anastasia. I have noticed your question has been ignored until now (as ALL the questions I have on the Liveagent). Have you found a solution at the end? Sep 8, 2015 at 14:33

1 Answer 1


This is a bug that will be fixed in the Spring '16 release.

  • Now is this bug fixed? I always have this issue. Thanks Mar 4, 2016 at 10:28
  • 1
    Keenan, any references ? Mar 4, 2016 at 11:12

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