I am able to screen pop contact and cases using open CTI, but not able do with the opportunities. When I type in opportunities name in search box I am able see the search result, but no result when using open CTI JS searchAndScreenPop function.

Any one has done search based on opportunities please share your experience.

Thanks in advance

1 Answer 1


Finally I found the solution.

Customize the Softphone layout and add the required objects, like opportunities/campaign/task. Then the search results will have the records for these objects.

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