I am new to salesforce and hence the below question might be naive for you. Say in the approval process my requirement is if the Discount is 10% go for approval to Mr. X. If the dicount is 20 % go for approval to Mr Y only without going through Mr. X.

So do i need to create two approval process with different entry criteria or can it be done in a single approval process?


It can be done in single Approval process. You will need to create two steps and each step will have different conditions. Step 1 will have condition for 10% and step 2 will have condition for 20%. There are many resources available to learn basics of approval process, few of them are :

  1. Short Video tutorial

  2. Detailed Video tutorial from Dreamforce

  3. Some useful examples

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