I would like to now if there is way to "rollback" a password reset in salesforce (because otherwise the security token would also be reset and this is not desired).

Thank you.

  • 3
    are you trying to avoid a security token reset on end user passwords changing at expiration date? or on api-type user passwords? If the latter case, you can avoid having api client users from having their password expire at all
    – cropredy
    May 4 '15 at 21:49
  • I am interested in both, that the password remains the same.
    – user021205
    May 4 '15 at 22:00
  • ? a user changes their password and you want the password change not to happen?
    – cropredy
    May 5 '15 at 1:29
  • Yes, I want to cancel the reset password action an that it not take place,, for example lets think that an admin clicked the reset paasword for a user and this admin decides that we doesnt want this to happend because that requires to generate another token and this is not desired
    – user021205
    May 5 '15 at 1:54
  • 1
    this is not possible
    – cropredy
    May 5 '15 at 2:04

The security token will always reset when the password is changed. Setting the same password again won't give you the same security token.

Instead, give your API user(s) a distinct Profile.

Then, on that profile, set "Password Never Expires" to true under "Administrative Permissions".

As an alternative to using a distinct profile you could create a Permission Set with "Password Never Expires" and assign that to the user.

I don't believe the user can opt-out of an admin initiated password reset. Nor is there any UI mechanism for the admin to recall the reset.

Raising a support case might be a possibility. It's a bit of a long shot and you would need a good justification for doing so. Most likely it would be easier to just update the password, get the new security token and not press the button again for that user.

  • Hello thank you for your replay, i will put this scenario to you. Lets think that an admin clicked reset paasword for a user and then he dicides that he doesnt want to reset and a sort of invalidate the reset and that the user continous with the same password, there is a way to accomplish this?. Thank you
    – user021205
    May 5 '15 at 1:58

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