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While waiting for my Idea Open Salesforce URLs in emails, chats, etc. in existing Salesforce Console to gather 10k votes, I'd like to understand how best to force a Salesforce URL clicked from an email, chat message, etc., to open on a primary tab in the existing Salesforce Console if the user has an active session in the console.

Current behaviour opens the link on a new browser tab, even if the URL is in the console-style format. SFDC confirms this is working as intended, but that doesn't make it desirable: click three links and you end up with three consoles in three browser tabs, defeating the purpose of the console.

Would this best be tackled as a Chrome extension, using Visualforce to handle the redirect, or via another approach? It's important to maintain robust security.

Thanks in advance for your suggestions.

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  • Scott, I am, in fact, working on a browser extension to provide this capability. From your comment, it sounds like you use Google Chrome. Correct me if you are interested in other browser. I will keep you posted. Other viewers: if you are interested, please comment on which browser is preferable.
    – szone
    May 3, 2015 at 19:07
  • Yes, our users are mostly using Chrome so that's what I had in mind. May 5, 2015 at 6:54

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There's a Chrome Extension out there which address this sad issue, called 'Click-to-Console': Link Here.

Hope this helps.

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  • That does seem to do the trick - thanks for the tip! The current permissions level ('Read and change your data on all websites you visit') is probably enough to shoot it down from a security point of view. I wonder if the desired redirection could not be achieved with narrower permissions. Nov 30, 2016 at 13:15
  • Just a note that this extension was created by a Salesforce employee. It's not official or supported, but that should help with security concerns. I don't think it could be done without those permissions, since it would have to read and control other web tabs in order to close them and open as a console tab.
    – Paul H.
    Feb 17, 2017 at 18:02

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