While waiting for my Idea Open Salesforce URLs in emails, chats, etc. in existing Salesforce Console to gather 10k votes, I'd like to understand how best to force a Salesforce URL clicked from an email, chat message, etc., to open on a primary tab in the existing Salesforce Console if the user has an active session in the console.
Current behaviour opens the link on a new browser tab, even if the URL is in the console-style format. SFDC confirms this is working as intended, but that doesn't make it desirable: click three links and you end up with three consoles in three browser tabs, defeating the purpose of the console.
Would this best be tackled as a Chrome extension, using Visualforce to handle the redirect, or via another approach? It's important to maintain robust security.
Thanks in advance for your suggestions.