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I've created an approval process that has specific users assigned as approvers. These approvers receive emails saying that there is a request awaiting their approval. However when they click on the link that is supposed to open the approval page; they see Insufficient Privileges error.

Approval page is the one provided by SalesForce (I've not created any custom page).

On page 5 of 6 (Select Fields to Display on Approval Page Layout) option "Allow approvers to access the approval page only from within the Salesforce application." is selected. I cannot see any way to assign security roles to the approval page anywhere else.

Am I missing something?

Thanks in Advance

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    Did you checked if approver has View permission on that record ? Try to open same record by approver's login, In order to approve record, approver must needs to have read permission. – Jitendra Zaa Apr 14 '15 at 15:43
  • Hi Jeetendra, Thanks for your reply. That user is able to see the record. but when he tries to lcik the url having salesforce.com/p/process/…> he gets insufficient privileges. Is there a way to assign provileges to this ProcessInstanceWorkItemWizard? – Shridhar Kulkarni Apr 14 '15 at 16:25
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The answer above is not correct. You don't need edit permission to the record in order to approve it - only read permission as stated in sales force documentation: https://help.salesforce.com/articleView?id=approvals_processing_approval_requests_parent.htm&type=5

I have also tested this in my sales force org.

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The user needs Read and Edit Permissions to the record being approved in order to have permission to this UI.

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There are a few things that I would recommend checking. First (as @Jitendra Zaa pointed out), make sure the approver has access to the both the object and the specific record. There is a good guide from Salesforce on how to do this troubleshooting.

The Button Click Admin blog also has a great post on how to handle this error message and things to check for when troubleshooting.

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  • Thanks a lot for your answer. I will check roles/privileges assigned to user and get back on this forum. – Shridhar Kulkarni Apr 15 '15 at 1:32
  • Reading your note above, it's possible that the approver has read permissions but not edit permissions. Are they able to edit the record independently of the approval process? – sfdc_nerd Apr 16 '15 at 14:26
  • Button Click Admin blog post is gone! any updated resources for things to help troubleshoot this? – DanO Jul 6 '16 at 16:31

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