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I have a developer edition Salesforce org and I want to create a Console Layout but I cannot find it listed in Build > Customize > Agent Console, as specified in the link above. I have another developer account where it is available. Are there circumstances that make these components unavailable and if so, how can I change this? PS: I made sure I have the "edit application" permission.

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I believe you need to do the setup and/or missing some step in the setup for Agent Console. Please refer to this link:

https://rakeshistom.wordpress.com/2014/04/04/setting-up-live-agent-in-salesforce/

  • I did this already but I still cannot access the Console Layout – Jur Van Oerle Mar 30 '15 at 10:49
  • I have the same issue, trying to figure out the missing setup now. – Michael Gill Aug 19 '16 at 11:05

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