I have a developer edition Salesforce org and I want to create a Console Layout but I cannot find it listed in Build > Customize > Agent Console, as specified in the link above. I have another developer account where it is available. Are there circumstances that make these components unavailable and if so, how can I change this? PS: I made sure I have the "edit application" permission.
I believe you need to do the setup and/or missing some step in the setup for Agent Console. Please refer to this link: