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Is there a way to know in Live Agent how many unattended chats there were per day?

Thanks in advanced. Juliette.

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You can achieve this by running a report agains the Live Chat Transcript and filtering to only show records in which Status = "Missed".

If you cannot see the Live Chat Transcript as an option on the first step of Report building (when selecting the Report Type), then you will need to create a custom report type by following this help article: How To Create a Custom Report Type

For step # 3 you will want to select Live Chat Transcript.

Once you have the Report Type, you will be able to create the report. Here is a screenshot example of how I created mine.

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Good Luck!!

Luis Luciani

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