AppExchange / Service Cloud

Question

Can Support Users install the Service Cloud console custom app using AppExchange?

As far as I know the service cloud console is functionality that needs to be enabled & configured in salesforce directly, and isn't related to the appexchange. It may be an add-on feature though(i dont know). — Samuel De Rycke, Commented Mar 14, 2015 at 13:35

Community · Accepted Answer · 2017-04-13 12:54:19Z

1

First thing the user must have "Service Cloud User" checkbox checked. See link How do you enable the Service Cloud Console in a developer org? to enable it.

Also, To install the package from Appexchange user must have permission:

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CommunityBot

1

answered Mar 14, 2015 at 13:01

Ashwani

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