Using workflows and not a trigger, how does one create a rule criteria that causes the workflow to execute upon creating a new custom record ?
E.g. When I'm adding a Customer__c record i'd like the workflow to trigger an email update.
I did some googling. Is ISNEW() or ISCHANGED() the way to go for this formula?
I tried putting ISNEW() in the rule criteria and it gives me an error, "Function ISNEW () may not be used in this type of formula".