Chatter only provides feature to auto-follow based on ownership.

I have a requirement that manager should auto-follow cases and tasks of agents that falls under their hierarchy of role. eg manager-subordinate.

How can this be achieved?


There is good Appexchange product which you can try if fulfills your requirement. Or you can write some trigger to autofollow.

//Logic to see if logged in User reports to Manager
EntitySubscription es = new EntitySubscription();
es.ParentId = aid;
es.SubscriberId = "<Managers User Id>" ;
insert es ;
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