We are keen to understand how the Synchronisation process occurs between Salesforce "On-line" and the Salesforce Classic App, in particular:

  1. What user actions trigger the synchronisation.
  2. What automated regular synching occurs (if any)
  3. Is there a limitation regarding number of synchronisations that can occur.
  4. What is the process for us to request changes to the synchronisation process. (Increase frequency of synchronisations etc.)

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