Issues trying to test Knowledge Base Articles

Question

I have some code that queries KnowledgeArticleVersions and I'm trying to test it. In order to do so, I first need to add articles...

@isTest
public class ORC_TestUtils {

    public static void addPublishedArticle(){
            Issue__kav article= new Issue__kav(
            Title = generateRandomString(),
            UrlName = generateRandomString()
            );
            insert article;
            //using object because all objects have the same properties
            KnowledgeArticleVersion a = [SELECT KnowledgeArticleId FROM KnowledgeArticleVersion WHERE Id = :(Id) article.get('id')];
            KbManagement.PublishingService.publishArticle(a.KnowledgeArticleId, true);

    }
}

This seems to work fine when I test it in my sandbox, but when I try to validate in production, it fails with this message:

System.NoAccessException: Insufficient Privileges: You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary.

I've tried using System.runAs() with a sys admin user but I get the same results... Anyone have any idea why this is happening?

Answer 1

In order to be able to create and edit a Knowledge Article the running user needs the "Knowledge User" checkbox ticked on the user record. This is a feature licence that is not controlled currently within a profile and sys admin do not get the permission by default.

An explanation of the permissions required can be found at the link below. Note any user can now view Articles but the feature licence is required in order to create and/or edit:

https://help.salesforce.com/HTViewHelpDoc?id=knowledge_setup_assign_users.htm&language=en_US