I have a Publisher action that works fine in the sandbox. However, in production, it does not load and displays the error as a comment in the HTML:

apex:emailPublisher - send email is not available for current user. Please verify your setup.

Things I double-checked:

  • My user is assigned the standard System Administrator profile
  • Email deliverability is set to All Email
  • I have verified that I can send an email using the standard Send an Email button on a record.
  • No errors or exception occur
  • Both sandbox and production are on Spring '15.
  • VF page and extension are on the same API version (v31) and match the setup in the sandbox

VF page:

<apex:page showHeader="false" sidebar="false" standardController="Case" extensions="CaseEmailPublisherExt">
  <script type='text/javascript' src='/canvas/sdk/js/publisher.js'/>
  <script type='text/javascript' src='/soap/ajax/31.0/connection.js'/>
    function updateCase(){
      // Do stuff

    <apex:emailPublisher entityId="{!case.id}"
      fromAddresses="{! FromAddresses}"
      toAddresses="{! ToAddresses}"

The problem was that the Case Feed had not yet been enabled, which this Publisher Action relies on. Turning that on fixed the problem.

  • 1
    If this approach solved the problem, can you accept your answer so the system no longer considers this an open question? – Adrian Larson Feb 7 '17 at 15:55

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