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I'm trying to figure out how to notify the requestor when the Case status changes. For e.g. New to Inprogress with comments.

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  • A workflow email alert maybe?
    – Eric
    Commented Feb 5, 2015 at 3:51
  • Workflow Is used but unfortunately, it's not firing if I use evaluate the rule created, and every time it’s edited but if I use created, and any time it’s edited to subsequently meet criteria. It constantly trigger every changes made. Can something be done
    – user10866
    Commented Feb 5, 2015 at 4:54

2 Answers 2

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you can try something like below :

  1. Create a Workflow Rule.
  2. Evaluation Criteria : Everytime the record is created or editted
  3. Workflow Criteria : PRIORVALUE(Status) != Status

Add your email alert in action. This should work.

thanks,

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There are multiple ways to do this

  1. You can write a workflow on case object. I am not sure about the workflow but the trigger always work.

  2. You can write a trigger on that object. The trigger should be on update. When the status is changed you can send an email to requester.

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