I have looked through the site and Google and have come up empty - with such vague terms to search with I am terribly sorry if this has been asked 100 times - if so please point my in the right direction and I'll be on my way...
I would like the ability to use something similar to Email to Salesforce where I can send an email to a specific email address and the email literally gets dumped in a custom object. For instance the custom object would have a to, from, body, cc and bcc fields and I would just dump the body of the email into these fields.
My plan is to then handle these fields using mapping based on common email bodies/content and create rich Leads (better quality than just dumping straight into a lead/case).
Is this possible? If anyone has an example apex class I would rather use that than implement another 3rd party app from the app exchange that i will end up supporting...
But honestly anything will do to get me started :)
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For anyone who comes across this post, a good place to start would be to read about Email Services: