I'm using a free survey tool (Timba) and trying to create a time based workflow rule to accomplish the following:
send survey 1 day after a specific date is set on the account (survey fires from the contact on the account).
send another email 48 hours later if no response is received from the first survey that is sent out.
I can easily setup the 1 survey email time based workflow, but I cannot figure out how to send the 2nd email if no response is received. And, the 2nd survey should only go out once. If there is no reply after that, then we do not want to sent out any further survey reminders.
Thanks for any thoughts on how to accomplish this.