we need to somehow be able to send copy of the email sent from cases "send email" relatedlist to a particular email address. From whatever i have looked at i am unable to find a way to cc to particular email address automatically. The end users always forget to add the email address in the cc.
One way i can think is to completely recode this send email page in VF. But this seems too much work to get the cc populated.
Is there any other way like a trigger or something? Not sure which object i would need to write the trigger and if the trigger would fire after the email is sent.
Any pointers would be of help