I am trying to convert some of our custom VisualForce pages to use the new Case Feed functionality. One of the main benefits is the Email Publisher action which provides many more benefits than our current solution of opening another tab to use the "/_ui/core/email/author/EmailAuthor" Send Email page.
The problem I am facing, is that the "Case Feed" functionality (with publisher actions) doesn't seem to exist when trying to create a new or edit an existing Case. It looks like I can add this functionality by creating my own VisualForce page using the support:caseFeed tag, and assigning it to the Edit/New Buttons, but I then lose some other functionality and it seems difficult to get it to work the way I would like it to.
Do I just have something configured wrong? Should I be able to use the email publisher actions from the "New/Edit" a case pages without having to create custom VisualForce pages?