When iam getting Session Id for customer Community user through Soap UI, getting the following error.

  "SERVER_UNAVAILABLE: internal server error (20228)"

Can any one tell me where is the problem and how can i solve this issue & get session Id.


  • Can you add your code please and complete the question ? – Amit Bangad Dec 8 '14 at 7:20

This is how your typical request should look like in SOAP UI :

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" 

Now if your request structure is correct and still you get the same error message, I would go ahead and check trust.salesforce.com to see if server is down for maintainence and also check the Login IP restriction against the profile of User im loggin in through.

  • Amit, I have checked trust.salesforce.com and Login IP restriction,there is no IP restriction for that profile user but still iam getting the same issue. – Murali Mohan M Dec 8 '14 at 10:45
  • Were you able to login before and this problem arises now or this the first time you are trying through community user? – Amit Bangad Dec 8 '14 at 10:48
  • yes, i was able to login before but now this problem arises. so that i have created new Community user and try to login first time then also iam getting same issue.. – Murali Mohan M Dec 8 '14 at 10:56
  • Can you paste your login code in your question ? – Amit Bangad Dec 8 '14 at 12:26

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