Our users have two email addresses that they use and based on the customer, they would like to have Salesforce change the "FROM/RETURN" email address when sending emails. Is this possible to do on a Template level, meaning if one template is selected use email A and likewise if another is selected use email B? Thanks.


If you have definable criteria, you can create two separate e-mail templates and then go to Setup-->Build-->Create-->Workflow&Approvals-->Workflow Rules and create a separate rule to capture the condition that would trigger the use of a specific template. When you get to Step 2 (Configure Workflow Rule), use the formula option under Rule Criteria to provide the criteria that you need, then in Step 3 you can select the template you want to use.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.