I run my mail merge and the output in the Word Document appears to be blank. I right click where the output should be and select Update Field. I can then see the result so the IF Statement is working but is hiding the result from view. Any thoughts on how I can make it automatically update? There's no issue with the other merge fields IF Statement is:


Cheers John

  • You could look at using a 3rd party tool such as Drawloop or Conga to do the merge for you. – Daniel Hoechst Dec 2 '14 at 0:04

Upon further investigation it looks like MS Word does not automatically update all merge fields. :-(

"Remember that Word is a word processor and not a spreadsheet. Unlike Excel and other spreadsheet applications, most fields used in Word will not be updated automatically simply by changing a variable. In fact, some fields don't update at all without specific user action. "

Looks like it's back to the drawing board. Cheers John

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