Just noticed that a customer's (enterprise) production org has in the "24-Hour Usage History" panel of a Force.com Site:
- Bandwidth Limit: 1 GB
- Service Request Time: 30 minutes
These correspond to the sandbox values shown in the Salesforce Limits Quick Reference Guide rather than the much higher production values. The customer has just started using Force.com Sites so will probably hit these limits pretty quickly.
Is it normal that these values default to the sandbox values? (This org did start out as a Trialforce org.) Is all that is needed to increase then a support request?