Is there a way to take ownership of a case in a queue via the SalesForce1 mobile app? I can adjust other fields in a case but I can't seem to change the owner field and don't see a default button to grab a case.

1 Answer 1


I believe Salesforce1 doesn't support changing Ownership fields natively.

Reference : https://help.salesforce.com/HTViewSolution?id=000187705&language=en_US

Pending Idea : https://success.salesforce.com/ideaView?id=08730000000kyOeAAI

couple of options I can think of

  1. try using custom publisher action to change the record owner..

  2. follow the steps in this @bob's blog post

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