I'm getting email actions (opens, clicks, sent) via Exacttarget python Fuel SDK but after a while I'm getting the following error on some occasions:

File "../FuelSDK/client.py", line 201, in refresh_token
raise Exception('Unable to validate App Keys(ClientID/ClientSecret) provided: ' + repr(r.json()))

Exception: Unable to validate App Keys(ClientID/ClientSecret) provided: {u'errorcode': 0, u'message': u'Internal Server Error', u'documentation': u'https://code.docs.exacttarget.com/rest/errors/500'}

I'm pulling a large amount of actions, and I'm getting the error every so often. When my app crashes due to the error, I rerun the app and I'm able to pull actions again. After a certain amount of time, I get the error again, and the process repeats.

Can anyone give me insights into this error? I know my ClientID and ClientSecret are correct since my app does pull actions, could the error be a result of going over the api request limit (which I believe is 50,000 request per day) ?

  • Looks like a python client library issue. Open an issue on github. Nov 17 '14 at 20:34

I also get this error every so often. I suspect it's due to the validation process timing out, and throwing an unhelpful error message. I'm using a PHP library, however.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.