Trying to create a new Incident Action using soap api with BMCServiceDesk__IncidentHistory__c

Question

Im new to Salesforce and trying to create my first object via the api. I can successfully query for an Incident but when i try to add an Action on to that query, i get a number of invalid field errors etc.

 BMCServiceDesk__IncidentHistory__c action = new BMCServiceDesk__IncidentHistory__c()
 {
      BMCServiceDesk__FKIncident__r = incidentReference,
      BMCServiceDesk__description__c = "Internal Note (Not visible in self service)",
      BMCServiceDesk__note__c = "Some note..."
      //BMCServiceDesk__actionId__c = "00011057_6"
 };

The problem I have is although the actionId is of type string, trying to enter some text or any id in there results in an Invalid Field exception. My question is: Is there any code examples of how to do this or is there any way to get a mandatory field list and what values are expected?

Thanks, Chris

Answer 1

It's been a while since I worked on BMC Remedyforce, but if I recall correctly, BMCServiceDesk__actionId__c might be a lookup field.

If this is so, you need to give BMCServiceDesk__actionId__c the record ID of the BMCServiceDesk__Action__c you are trying to reference, and not 00011057_6 which I'm assuming is the name/title of the action record.