I am working with reporting on Knowledge Articles. One metric the business would like to see is cases being associated with articles. This is pretty straight forward and I use the CaseArticle Object.

In setting up custom report type, I also see this KnowledgeBase Case Article (see below). I can't seem to find much on it, or the use case for it.

What is it and should I be using this for some of my metrics? What is the difference between Case Article and KnowledgeBase Case Article, and when should each be used?

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1 Answer 1


I don't have that object "Knowledgebase Case Articles", it looks like is a custom object you have in the org, I checked in 2 of my orgs with Knowledge and none of them have it. The "Case Article" object does not appear as an option to create a custom report type.

To report on Cases with articles attached, just used the report called "Cases With Articles" from this package. https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003HXO9EAO

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    Wow, do I feel stupid. You are absolutely correct. I spent all my time looking for documentation on it, never thought to check that it wasn't standard. Something someone built years ago for a bunch of different object. No wonder I couldn't find documentation on it. Thanks Commented Nov 13, 2014 at 15:52

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